We can help you specify, design and install a network.
Contact us for a quotation for network support or consultancy.

• Free telephone and e-mail support for both hardware and software.
• On site repair, pick up and delivery, whichever is most efficient.
• On Site response within a time frame that suits your company.
• We will be happy to work with your existing employees when required to ensure they can handle the basic week to week administration which may be required to ensure your system does not fail due to a "preventable problem".
• An efficient IT department without the need for you to employ technicians who will always struggle to keep their experience and knowledge of Software and Hardware up to date when not working for a specialist support company.
  o Such employees also lack the benefit of being able to discuss problems with other specialists and access support lines, which can greatly reduce the time needed to effect a system software or hardware repair or upgrade. Further details available upon request.
• Cost reductions in your existing support contracts.
• Greatly increased speed of repair.
  
• No lump sum commitment, see our unique charging method attached.
• Ability to upgrade and repair at the same time, thereby reducing costs as well as future proofing systems.
• Liaison with associate technicians from other companies in national support groups that we belong to.
• Access to our own personal network support lines covering 1000s of specialist trade contacts.
• Access to "specialist dealership support" from the likes of Microsoft, Intel, Sage, Toshiba, AMD, etc.
• All parts needed for repairs & upgrades are quoted at standard trade prices, prior to work being carried out.
• Travel costs included with hourly rate.
• We are able to support hardware supplied by other vendors.

• If a customer requires us to replace or re-install software which has been corrupted in any way by the action of the user, including corruption by any viruses introduced then this will be chargeable at the agreed rates, laid out below.
• We will not re-install any programs which are not legal copies as this would infringe copyright laws. This usually means that the customer must make available to our technicians their original discs. If the customer does not have the original disks we may still be able to help as long as the customer has a legal license. If the customer does not have the disks for any software they should inform our technicians before they are called out so that we might have the opportunity to make alternative arrangements.
  • If all else fails then we can provide software for loading on machines at competitive prices thereby making your software use legal.
• If backups have not been adequately performed we cannot guarantee the recovery of data as the customer is responsible at all times for all data on their machines. We do however have many methods available to attempt data recovery should the situation ever arise.
  • We can install professional back-up systems and ensure your employees are well trained to use it.

  We have endeavoured to keep this contract simple, flexible and above all fair. To get a contract started we require a nominal charge per machine per month, payable by standing order or direct debit. This charge is usually £9 per machine but discounts do apply depending upon the number of machines that you wish us to support.